Privacy Policy

1. Introduction

Anderson Cleaning, Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website andersoncleaning.com, use our services, or interact with us.

We are a professional commercial cleaning and janitorial services company serving businesses in Western Massachusetts and Northern Connecticut. We value your trust and are dedicated to maintaining the confidentiality and security of your personal information.

2. Information We Collect

2.1 Contact Form Information

When you submit a contact form or request a quote, we collect:

• Full name
• Company name
• Email address
• Phone number
• Facility address and size
• Service requirements and preferences
• Any additional information you provide in message fields

2.2 Job Application Information

When you apply for employment, we collect:

• Personal information (name, contact details, address)
• Work history and employment references
• Education and professional qualifications
• Driver\'s license and eligibility to work documentation
• Resume and cover letter
• Responses to application questions

2.3 Analytics and Usage Data

We automatically collect certain information when you visit our website:

• Google Analytics 4: Anonymized data about page views, session duration, device type, browser type, geographic location (city-level), and referral sources
• Microsoft Clarity: Session recordings and heatmaps (anonymized) to understand user behavior and improve website usability
• IP address (anonymized)
• Device information and operating system
• Pages visited and time spent on pages

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Technical Cookies: Essential for website functionality (e.g., remembering your preferences, maintaining your session)
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Microsoft Clarity)
• Preference Cookies: Remember your language preference, dark mode setting, and other customizations

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

3. How We Use Information

We use the information we collect for the following purposes:

3.1 Respond to Inquiries

• Reply to quote requests and contact form submissions
• Schedule facility walk-throughs and consultations
• Provide information about our services
• Follow up on customer inquiries

3.2 Process Job Applications

• Evaluate candidates for employment opportunities
• Conduct background checks and verify references (with consent)
• Communicate with applicants about their application status
• Comply with employment laws and regulations

3.3 Improve Our Website and Services

• Analyze website traffic and user behavior
• Identify and fix technical issues
• Optimize user experience and navigation
• Test new features and improvements

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Protect our rights and property
• Enforce our Terms of Service

4. Third-Party Services

We use the following third-party services to operate our business. Each service has its own privacy policy, which we encourage you to review:

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

6. Your Rights

You have the following rights regarding your personal information:

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if you have an active account or ongoing inquiry with us
• Post a notice on our website homepage for 30 days after the change takes effect

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.