Knowledge Base
Commercial Cleaning
FAQs.
Everything you need to know about our scope, standards, and how we protect your facility. Clear gates. Clear documentation.
Operational Snapshot
How we document and supervise every site. This is a static example—not a portal. Reports are shared by email.
Digital Inspection Logs
Photo-documented verification shared after each service
Site Supervisor Oversight
Dedicated supervisor accountable for your facility
Escalation Protocol
Direct line to your account manager for any concern
High-Touch Focus
Priority sanitization on contact surfaces
Supply Staging
Inventory tracking available for active clients
Quality Cadence
Weekly reviews, monthly walkthroughs with your team
How Service Access Works
We start with a core plan so your standard stays consistent. Specialty services unlock once your baseline is established.
Step 1
Core Entry
Required to establish your account:
- Day Porter Services
- Recurring Janitorial
Step 2
Minimum Frequency
To maintain the standard:
3+ days/week
per site, recurring
Multi-site frequency distribution available by agreement.
Step 3
Specialty Unlocks
Available to active clients only:
- Floor Care & Maintenance
- Carpet Cleaning
- Window Cleaning
- Emergency Response
- Supply Management
Are We the Right Fit?
We focus on specific facility types where our systems deliver the most value. If we're not the right fit, we'll say so early.
Right Fit
- Medical offices & outpatient clinics
- Corporate headquarters & professional services
- Life sciences support spaces (fit-based)
- Behavioral health & therapy centers
- Healthcare administrative facilities
Not a Fit
- Residential homes or apartment units
- Restaurants, kitchens, or food service
- Retail storefronts
- Salons or personal-care businesses
- Heavy industrial (grease/oil intensive)
Frequently Asked Questions
Procurement-friendly answers to common questions.
Starting Service
Do you provide residential cleaning?
No. Anderson Cleaning is strictly a B2B commercial provider. We do not service private homes or apartment units. Our systems, training, and equipment are designed for commercial infrastructure.
What's the minimum to get started?
We require a recurring contract with a minimum of 3 days per week. One-time cleans or once-weekly service typically don't maintain the standard our clients expect. You must start with either Day Porter or Recurring Janitorial to establish your baseline.
Can I just get a one-time deep clean?
Deep cleaning, floor care, carpet cleaning, and window services are available exclusively to active recurring clients. We don't perform one-off jobs for non-contract facilities. This policy ensures we can maintain consistent quality and accountability.
Frequency & Scheduling
Why is there a 3-day minimum?
Consistency is the product. A 3+ day/week schedule allows us to maintain your standard, catch issues early, and build the kind of accountability that one-off or weekly visits simply can't provide. For multi-site accounts, we can discuss frequency distribution by agreement.
What times do you clean?
Most clients prefer after-hours service (evenings or early mornings) to minimize disruption. Day Porter services operate during business hours. We build schedules around your operations—not the other way around.
Can we adjust the schedule seasonally?
Yes. We build flexibility into recurring contracts for holidays, tenant turnover, or seasonal changes. Schedule adjustments are handled through your account manager with reasonable notice.
Specialty Services
How do I unlock floor care or carpet cleaning?
Specialty services are reserved for active clients only. Start with Day Porter or Recurring Janitorial (minimum 3 days/week) to establish your account. Once active, you gain access to floor care, carpet cleaning, window cleaning, emergency response, and supply management.
What's included in emergency response?
Active clients have priority dispatch for urgent issues like water damage, fire/smoke residue, or vandalism cleanup. Response is typically within 2 hours when safe access is available. This is not available as a standalone service.
Do you handle supply management?
Yes—for active clients. We track consumables (paper, soap, liners), monitor inventory, and restock on schedule. This is an add-on to your recurring contract, not a standalone service.
Staffing & Vetted Partners
Do you use subcontractors?
We operate primarily with our own vetted, trained teams. For specialized trades or high-volume surges, we may deploy managed partners who adhere to our strict SOPs, insurance requirements, and supervision protocols.
Are your staff background checked?
Yes. Every team member undergoes a rigorous vetting process including background checks and reference verification. They are uniformed, badged, and professionally trained before entering any client facility.
Who is my point of contact?
You'll have a dedicated account manager as your single point of contact. Site-level concerns go through your Site Supervisor. Escalations reach leadership directly. You're never routed through a generic call center.
Sanitization Boundaries
Do you do disinfection services?
Yes—routine commercial sanitization is integrated into our recurring service. We focus on high-touch surfaces and common areas. We use EPA-registered products appropriate for commercial environments.
Do you handle biohazard or trauma cleanup?
No. We do not perform biohazard remediation, trauma/crime scene cleanup, infectious disease decontamination, or hazardous material handling. If you need those services, we can recommend licensed specialists.
What about medical facility cleaning?
We serve medical offices, outpatient clinics, dental practices, and healthcare administrative spaces. We do not service hospital inpatient units, surgical centers, or areas requiring specialized clinical protocols beyond routine commercial cleaning.
Proposals & Onboarding
How do I request a proposal?
Submit a request through our proposal form, email, or phone. We'll schedule a site walkthrough to assess your space, then deliver a scope document with transparent pricing. No pressure, no gimmicks.
What does commercial cleaning cost?
Pricing depends on facility size, service frequency, and scope. We provide customized quotes after a site walkthrough. Request a proposal for accurate pricing tailored to your specific facility.
Are you insured?
Yes. We are fully insured, bonded, and carry workers' compensation coverage for all team members. Proof of insurance is provided during the contracting process. We do not disclose specific coverage limits publicly—certificates are shared directly with clients.
How does billing work?
We invoice monthly with net-15 or net-30 terms for established accounts. Invoices are detailed and can be separated by department or building for easier accounting.
Do you have references?
Yes. We're happy to provide references from current clients in your industry and region. Contact us to request reference information.
Policies & Security
Do you offer green/eco-friendly cleaning?
Yes. We use EPA-registered products and can implement green cleaning protocols upon request. Ask about our environmentally-preferable product options.
What happens if I'm not satisfied?
Contact your account manager immediately. We'll dispatch a supervisor to assess the concern and implement corrective action within 24 hours. Your satisfaction is guaranteed.
What's your cancellation policy?
Standard agreements require 30 days written notice for cancellation. Early termination fees may apply depending on contract terms.
How do you handle security and key access?
We follow strict key control protocols. Keys are signed in/out, stored securely, and tracked. For facilities with alarm systems, we coordinate access codes with your security provider.
What areas do you service?
We serve Western Massachusetts (Pioneer Valley, Five College Area) and Northern Connecticut. Our coverage extends from Pittsfield to Worcester and from Greenfield to Hartford. Contact us to confirm coverage for your specific location.
Request a proposal built for your site.
Digital-first. Calm process. Clear scope. Local leadership.
Commercial facilities only • Recurring contracts • 3+ days/week minimum