Question 1

Do you use subcontractors or in-house employees?

Accepted Answer

We operate a hybrid, managed fleet. Our core team consists of W-2 employees who handle our flagship accounts and quality control. For capacity during peak periods or specialized services, we work with vetted partner crews who are trained to our unified standards, supervised by our management, and covered under our insurance. Every person entering your facility—employee or partner—is background-checked, bonded, and accountable to us.

Question 2

Will I have the same cleaning team each time?

Accepted Answer

Yes. We assign dedicated teams to each facility for consistency and familiarity with your specific needs. Your team knows your building, your preferences, and your expectations. If a team member is unavailable, trained backup staff will cover, and we'll notify you of any personnel changes in advance.

Question 3

Can you work around our business hours?

Accepted Answer

Absolutely. We offer flexible scheduling including after-hours (6 PM - midnight), overnight, early morning (4 AM - 8 AM), and weekend cleaning. Most clients prefer cleaning outside business hours to minimize disruption. We'll customize the schedule to your operations.

Question 4

What if we have an emergency cleaning need?

Accepted Answer

Current clients can call our 24/7 emergency line for immediate dispatch. Emergencies include pipe bursts, bathroom incidents, biohazard situations, and similar facility crises. We guarantee on-site arrival within 2 hours for active clients.

Question 5

What if I'm not satisfied with a cleaning?

Accepted Answer

We stand behind our work with a 100% satisfaction guarantee. If you're not satisfied with any aspect of our service, contact us within 24 hours and we'll return to re-clean the area at no additional cost. We also conduct regular quality audits and maintain open communication to catch issues before they become problems.

Question 6

Are you licensed and insured?

Accepted Answer

Fully. We carry $2M in general liability insurance, workers' compensation coverage, and employee bonding. We're licensed to operate in Massachusetts and Connecticut, with all required state business registrations current. We provide certificates of insurance upon request and can add your business as an additional insured.

Question 7

How do you vet your cleaning staff?

Accepted Answer

Every person on our team—employee or partner—undergoes comprehensive background checks including criminal history (CORI/SORI in MA), employment verification, and reference checks. All staff complete 40+ hours of training covering cleaning techniques, safety protocols, and professional conduct. No one enters your facility without being vetted and bonded.

Question 8

Do you follow OSHA and CDC guidelines?

Accepted Answer

Yes. Our protocols align with OSHA workplace safety standards and CDC guidelines for facility disinfection. For healthcare facilities, we follow bloodborne pathogen standards and use medical-grade disinfectants. We maintain documentation for compliance audits.

Question 9

Can you clean medical facilities?

Accepted Answer

Yes. We have extensive experience with healthcare facility cleaning—medical offices, dental practices, physical therapy clinics, and specialty care centers. Our teams are trained in exam room turnover, infection control protocols, and proper handling of biohazard materials. We use EPA-registered hospital-grade disinfectants.

Question 10

Do you offer green cleaning options?

Accepted Answer

Yes. We offer comprehensive green cleaning programs that follow Green Seal and EPA Safer Choice guidelines. This includes eco-friendly products, microfiber technology, and HEPA filtration vacuums. We can customize our approach to support LEED certification objectives or specific environmental policies.

Question 11

How do I get started?

Accepted Answer

Simple. Request a quote through our website or call (413) 306-5053. We'll schedule a free on-site walk-through to understand your facility, your needs, and your expectations. Within 48 hours, you'll receive a detailed proposal with transparent pricing. Once approved, we can typically begin service within 1-2 weeks.

Question 12

What happens during the walk-through?

Accepted Answer

We tour your facility with you to assess square footage, surface types, traffic patterns, and specific cleaning challenges. We'll ask about your priorities, schedule preferences, and any special requirements. This lets us build a customized cleaning plan and provide accurate pricing with no surprises.

Question 13

How quickly can you start service?

Accepted Answer

For standard commercial cleaning, we can typically begin within 1-2 weeks of contract signing. This gives us time to assign your dedicated team, order any specialized supplies, and brief the crew on your facility. For urgent needs, we may be able to accelerate the timeline.

Question 14

Do you provide the cleaning supplies and equipment?

Accepted Answer

Yes. We bring everything needed to clean your facility—commercial-grade vacuums, mops, microfiber cloths, cleaning chemicals, and restroom supplies (if included in your plan). You don't need to provide or stock anything. We maintain our equipment to professional standards.

Question 15

What types of facilities do you service?

Accepted Answer

We specialize in B2B commercial cleaning: office buildings, medical facilities, educational institutions, retail stores, light manufacturing, and warehouses. We serve businesses only—no residential cleaning. Our sweet spot is facilities from 5,000 to 100,000+ square feet.

Question 16

Do you require long-term contracts?

Accepted Answer

We're flexible. We offer month-to-month agreements (30-day notice to cancel) for businesses that need flexibility, and longer-term contracts (1-3 years) for those who want locked-in pricing and priority scheduling. We build partnerships, not traps. Choose what works for your business.

Question 17

Do you do one-time cleanings?

Accepted Answer

No. We focus on recurring service relationships where we can learn your facility, maintain consistent quality, and provide real accountability. One-time cleanings don't allow for the partnership approach that delivers the best results. For one-time needs, we recommend residential cleaning services.

Question 18

How is pricing determined?

Accepted Answer

Pricing is based on square footage, cleaning frequency, scope of services, and any specialized requirements. We provide a detailed quote after our walk-through—no ballpark guesses. Everything is transparent: you'll see exactly what's included and what it costs. No hidden fees.

Question 19

What payment methods do you accept?

Accepted Answer

We accept checks, ACH/direct deposit, and all major credit cards. Most commercial clients prefer monthly invoicing with net-30 terms, which we offer to established accounts. We send detailed invoices with service dates and can customize billing to match your accounting cycle.

Question 20

Can I change my service level or schedule?

Accepted Answer

Yes. Business needs change, and we adapt. You can adjust cleaning frequency, add services, or modify your schedule with reasonable notice (typically 1-2 weeks). We'll update your pricing accordingly and confirm all changes in writing. No penalties for scaling up or down.

Operational Intelligence.

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