Choosing a Commercial Cleaning Company
A calm, compliance-first scorecard for healthcare-adjacent and professional facilities in Western MA and Northern CT. Focus on what a dependable cleaning program can prove without being asked twice.
From Anderson
Anderson Gomes
President & CEO
“I built Anderson Cleaning around documented routines, supervision, and accountability—so facilities stay inspection-ready without drama.”
Immigrated from Brazil to the U.S. at 18. Built the company through structured, policy-driven, hands-on management.
Read our storyOperational Snapshot
Examples of the records and routines a serious cleaning program runs on. Shared by email or per agreement—no portals.
Daily Routines
Task lists by zone, frequency, and priority level.
Digital Logs
Records shared by email or per agreement—no portals.
Supervisor QA
Site Supervisors review work on a documented cadence.
Issue Escalation
Clear path when something needs immediate attention.
Supply Visibility
Inventory rhythm and staging documented.
Scope Control
What's included vs. excluded—no assumptions.
How We Start (So Your Standard Stays Consistent)
We start with a core plan so your standard stays consistent.
Core Services
- Day Porter — On-site facility upkeep
- Recurring Janitorial — Scheduled cleaning
Commercial only. Recurring only.
Minimum 3 days/week per site.
Specialty Services
- Supply Management (monthly inventory + staging)
- Emergency Cleaning Response
- Carpet Cleaning (truck-mounted)
- Hard Floor Care (strip, wax, polish)
- Window Cleaning (up to 3rd floor)
- Light Post-Construction Cleaning
Specialty services unlock once your baseline is established.
Market Fit Boundary
We Serve
- ✓Behavioral health clinics
- ✓Therapy & counseling practices
- ✓Community mental health centers
- ✓Medical offices & healthcare admin/support
- ✓Corporate offices (law, insurance, finance)
- ✓Life sciences / pharma support spaces
Not a Fit
- ✗Residential homes
- ✗Apartment / condo unit cleaning
- ✗Restaurants / commercial kitchens / food service
- ✗Retail storefronts
- ✗Salons / barbershops
- ✗Heavy industrial
Quick Answer: What to Verify
Before signing any contract, verify that a cleaning company can demonstrate:
- Documented routines and scope clarity
- A supervision structure with named accountability
- A clear communication and escalation path
- Coverage plans for absences and transitions
- Proof of insurance, bonding, and workers' comp
The 5 Pillars of a Dependable Cleaning Program
1. Documented Routines
Ask for a sample scope sheet, checklist, and inspection notes. A serious provider can produce these without hesitation.
2. Supervision Structure
Who checks the work? Ask how Site Supervisors are assigned, how often they visit, and what they document.
3. Communication Standards
How are issues reported? Who acknowledges them? What's the escalation path if standard channels don't resolve it?
4. Coverage Plans
Ask what happens when a team member is out. How is continuity maintained during absences, holidays, and transitions?
5. Scope Clarity
Get specifics on what's included and excluded. Ask how add-ons and one-time requests are handled and priced.
Copy/Paste Questions for Your Walkthrough
- 1How are your cleaning teams vetted and supervised?
- 2What does your onboarding process look like?
- 3Can you provide proof of insurance and bonding?
- 4What happens when a team member is absent?
- 5How do you document completed work?
- 6What's the process when we report an issue?
- 7Who is our point of contact for day-to-day needs?
- 8What products do you use, and are they EPA-registered?
- 9Can you share references from similar facilities?
- 10What are the terms if we need to make changes or end service?
Print this list. Use it on every vendor conversation.
Common Pitfalls (and How to Avoid Them)
Pricing significantly below market
May indicate corners cut on staffing, products, or supervision.
No site visit before quoting
Accurate pricing requires seeing your space first.
Vague contract terms
Scope, frequency, and pricing should be crystal clear.
Reluctance to provide references
A confident provider welcomes verification.
No supervision or QA process
Without oversight, consistency suffers.
High turnover / rotating crews
New faces constantly means relearning your space.
FAQ
What if we're not satisfied with the service?
Ask about the complaint resolution process, corrective action timelines, and exit clause terms before signing. A confident provider will have clear answers.
Should we always get multiple quotes?
Yes, but compare scope and structure, not just price. Significantly lower pricing often signals cut corners.
How important is a site visit before quoting?
Essential. Accurate pricing and scope require seeing your space. Never hire a company that quotes without a walkthrough.
What products should a commercial cleaner use?
Ask what products they use and whether they are EPA-registered when appropriate. They should be able to provide Safety Data Sheets on request.
Ready to Align on Your Standard?
Request a proposal built for your site. We'll confirm fit, cadence, and documentation needs.
Serving Western MA & Northern CT Since 2007
Commercial facilities with recurring cleaning needs.
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