Emergency? We're Already On Our Way.
When Minutes Matter
A pipe burst at 2 AM. A bathroom incident before your 8 AM board meeting. A vandalism discovery Monday morning. Facility emergencies don't wait for business hours—and neither do we.
Anderson Cleaning's Emergency Response Unit deploys trained crews with specialized equipment to contain, clean, and restore your facility to operational condition. Our 24/7 dispatch means you'll speak with a real person who can authorize crew deployment immediately.
Emergencies We Handle
Trained crews with specialized equipment for facility crises.
Water Damage & Flooding
Pipe bursts, roof leaks, HVAC condensation overflow, sprinkler malfunctions. We extract standing water, deploy drying equipment, and prevent secondary damage from mold growth.
Biohazard Incidents
Bodily fluid cleanup in restrooms, lobbies, and common areas. Our crews follow OSHA bloodborne pathogen protocols with appropriate PPE and disposal procedures.
Vandalism & Break-In Cleanup
Graffiti removal, broken glass cleanup, general facility restoration following property crimes. We document conditions for insurance purposes.
Severe Weather Response
Post-storm debris removal, flooding response, and facility stabilization after weather events impact your building.
Our Emergency Response Process
From your call to complete resolution.
Immediate Dispatch
Call (413) 306-5053. Our 24/7 line connects you with emergency dispatch—not voicemail. We verify site access, assess scope, and deploy the nearest available crew.
Rapid Arrival
Our emergency teams arrive equipped with extraction equipment, containment materials, industrial cleaners, and protective gear appropriate to the situation.
Containment & Cleanup
We contain the affected area, prevent spread, extract contaminants, and clean all impacted surfaces. For complex situations, we coordinate with restoration specialists.
Documentation
Photo documentation before, during, and after. Incident reports for your records. Insurance-ready paperwork if needed.
Follow-Up
Next-day inspection to verify complete resolution. Additional treatment if any residual issues emerge.
Important Boundaries
For situations outside our scope, we maintain relationships with licensed specialists and can facilitate immediate referrals.
What We Handle
- Water extraction and drying
- Bodily fluid cleanup (blood, vomit, feces)
- General biohazard incidents
- Vandalism cleanup
- Industrial spills (non-hazmat)
- Storm damage debris
What Requires Specialists
- Trauma/crime scene remediation
- Infectious disease decontamination
- Mold remediation (beyond prevention)
- Hazardous material disposal
- Sewage backup (requires licensed restoration)
Priority Access for Active Clients
Current Day Porter and Recurring Janitorial clients receive priority emergency dispatch. Your account manager can authorize emergency deployment directly.
Not yet a client? We accept emergency requests from commercial facilities within our service area on a case-by-case basis. Call to discuss availability.
24/7 Emergency Contact
This line is answered by emergency dispatch around the clock.
(413) 306-5053Service Area:
Springfield • Holyoke • Chicopee • Northampton • Amherst • West Springfield • Enfield CT • Windsor CT
For non-emergency inquiries: info@andersoncleaning.com
Related Services
Emergency access included with core services