Privacy Policy
We run your facilities with documented routines. We treat website information the same way—minimal collection, clear purpose, controlled access.
Last updated
“A policy written for clarity. We keep systems stable—online and on-site.”
Privacy Practices Snapshot
A quick overview of how we handle your information. Full details in the policy sections below.
Data We Collect
- Contact form submissions
- Quote request details
- Usage analytics
- Server logs
How We Use It
- Respond to inquiries
- Prepare proposals
- Improve website
- Legal compliance
Service Providers
- Google Analytics
- Vercel Analytics
- Resend (email)
Security Basics
- TLS encryption
- Secure storage
- Access controls
- Regular backups
How to Submit a Privacy Request
We take your privacy rights seriously. Here's how to exercise them.
Send a Request
Email or use our contact form. Written requests are preferred so we have clear documentation.
Verify Identity
We may ask questions to confirm your identity and protect your data from unauthorized access.
We Respond
We respond to privacy inquiries within 30 days. Most requests are handled sooner.
Escalate if Urgent
For urgent matters, call during business hours. Phone is voicemail-first to protect active clients.
Full Privacy Policy
Complete details about our data practices.
Anderson Cleaning (“we,” “us,” or “our”) provides commercial cleaning services for organizations throughout Western Massachusetts and Northern Connecticut. This Privacy Policy describes how we collect, use, and safeguard personal information when you visit Anderson Cleaning's website, request quotes, or engage with our services.
1. Information We Collect
Contact & Quote Information
- Contact form submissions, including name, email, phone, company, and mailing address.
- Quote request data such as facility size, locations, industry, service needs, and preferred cleaning frequency.
- Optional details you provide about budgets, start dates, or special requests.
Cookies & Analytics
- Usage data captured through Google Analytics and Vercel Analytics, including pages visited, time on page, and referral sources.
- Device and browser details that help us optimize performance for desktop and mobile visitors.
- Cookie identifiers that keep sessions active and remember preferences.
Server Logs
- IP addresses, browser type, and operating system.
- Date/time stamps, referring pages, and exit pages.
- Error diagnostics used to prevent security incidents and downtime.
2. How We Use Information
- Responding to contact inquiries and scheduling consultations.
- Preparing proposals, pricing estimates, and service recommendations.
- Managing ongoing client relationships and service delivery.
- Improving website content, navigation, and user experience.
- Analyzing traffic patterns to better serve commercial clients.
- Complying with legal obligations and defending against claims.
3. Information Sharing
We do not sell, rent, or trade personal information.
Information may be shared only in these specific scenarios:
- Service Providers: Third-party tools like Google Analytics, Vercel Analytics, and Resend (email delivery) that help operate our website.
- Legal Requirements: If required by law enforcement, court orders, or regulatory authorities.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
- With Consent: When you explicitly authorize information sharing.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure data transmission (SSL/TLS encryption)
- Access controls limiting employee data access
- Regular security assessments
Note: While we strive to protect your information, no online system is 100% secure. Please use strong passwords and report suspicious activity to us immediately.
5. Healthcare Client Confidentiality
For healthcare facility clients, we maintain strict confidentiality protocols consistent with HIPAA requirements.
Our cleaning staff receive training on patient privacy, and we never access, record, or disclose protected health information encountered during service delivery.
6. Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion (subject to legal requirements)
Opt-Out
Unsubscribe from marketing communications
Portability
Receive data in machine-readable format
To exercise these rights, contact us at privacy@andersoncleaning.com or (413) 306-5053.
7. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to request deletion.
We do not sell personal information.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Anderson Cleaning
Attn: Privacy
Address: 103 Wayside Avenue, West Springfield, MA 01089
Email: privacy@andersoncleaning.com
Phone: (413) 306-5053
Our Commitments
Clear boundaries on how we handle your information.
We Do
- Use analytics to improve website content and performance
- Use service providers to run the site and deliver email
- Respond to privacy requests within 30 days
- Encrypt data in transit with TLS/SSL
- Limit data access to authorized personnel
We Don't
- Sell, rent, or trade personal information
- Share data with third parties for marketing
- Store more data than necessary for our services
- Ignore privacy requests or user rights
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