Legal
Privacy Policy
Last Updated:
Anderson Cleaning Company (“we,” “us,” or “our”) provides commercial cleaning services for organizations throughout Western Massachusetts and Northern Connecticut. This Privacy Policy describes how we collect, use, and safeguard personal information when you visit Anderson Cleaning Company's website, request quotes, or engage with our services.
1. Information We Collect
Contact & Quote Information
- Contact form submissions, including name, email, phone, company, and mailing address.
- Quote request data such as facility size, locations, industry, service needs, and preferred cleaning frequency.
- Optional details you provide about budgets, start dates, or special requests.
Cookies & Analytics
- Usage data captured through Google Analytics and Vercel Analytics, including pages visited, time on page, and referral sources.
- Device and browser details that help us optimize performance for desktop and mobile visitors.
- Cookie identifiers that keep sessions active and remember preferences.
Server Logs
- IP addresses, browser type, and operating system.
- Date/time stamps, referring pages, and exit pages.
- Error diagnostics used to prevent security incidents and downtime.
2. How We Use Information
- Responding to contact inquiries and scheduling consultations.
- Preparing proposals, pricing estimates, and service recommendations.
- Sending operational updates or service notices to current clients.
- Conducting internal analytics that improve response times and site usability.
- Meeting legal obligations, such as record-keeping and regulatory compliance.
3. Information Sharing
- No selling of personal data. We do not sell or rent your personal information to third parties.
- We share limited data with trusted service providers (e.g., email providers, analytics platforms, CRM tools) so they can perform services on our behalf under confidentiality agreements.
- We may disclose information to comply with subpoenas, lawful requests, or to protect rights, property, and safety.
- In the event of a merger, acquisition, or asset sale, customer information may be transferred with standard contractual safeguards.
4. Data Security
- SSL/TLS encryption protects data transmitted through web forms.
- Access to internal systems is restricted to authorized Anderson Cleaning Company employees who follow least-privilege policies.
- Critical systems and documents reside in secure cloud environments with strong authentication.
- Incident response procedures define escalation paths, notification steps, and remediation timelines in the event of a security issue.
5. Your Rights
Depending on your jurisdiction, you may request to:
- Access the personal data we maintain about you.
- Correct inaccurate or incomplete information.
- Request deletion, subject to legal or contractual requirements.
- Opt out of marketing communications at any time.
- Exercise “Do Not Sell or Share” rights under California privacy laws. We honor these requests even though we do not sell personal data.
Submit a privacy inquiry by emailing privacy@andersoncleaning.com.
6. Cookie Policy
- Essential cookies: Support session management, authentication, and security.
- Analytics cookies: Google Analytics and Vercel Analytics help us understand aggregate site usage.
- Third-party cookies: Embedded services (such as scheduling or chat tools) may set their own cookies governed by their privacy policies.
- You can disable cookies through your browser settings; however, certain site features may become unavailable.
7. Contact Information
Privacy Officer: Anderson Gomes
- Email: privacy@andersoncleaning.com
- Phone: (413) 306-5053
- Address: 103 Wayside Avenue, West Springfield, MA 01089
We review this policy annually and update it whenever products, regulations, or business processes change.