Terms of Service
Clear policies. Fair billing. Operational transparency.
Last updated
“We keep our terms straightforward because trust starts with transparency. Every policy here protects both your facility and our team—no fine print surprises.”
Anderson Gomes
Founder & CEO, Anderson Cleaning
Operational Snapshot
How We Deliver Accountability
Not a portal. These are the operational practices behind every service agreement.
Documented Cleaning Logs
Every visit logged with task completion records and supervisor sign-off.
Site Supervision
Dedicated supervisor assigned to your facility for accountability.
Weekly Quality Reviews
Scheduled walkthroughs to verify standards and address concerns.
Scope Control
Changes require written approval to protect both parties.
Service Access
How Our Services Work
Start with a core service to unlock specialty add-ons.
Core Services
Your entry point. Choose one to establish your service agreement.
Day Porter Services
On-site presence during business hours
Recurring Janitorial
3+ days per week scheduled cleaning
Specialty Add-Ons
Available after you've established a core service relationship.
Service Gate: Start with Day Porter or Recurring Janitorial (3+ days/week) to unlock specialty services.
Fit Check
Is Anderson Cleaning Right for You?
We specialize in ongoing commercial relationships. Here's who we serve best.
Best Fit
Corporate offices (10,000+ sq ft)
Healthcare facilities & medical practices
Life sciences (lab floors, not cleanrooms)
Not a Fit
Residential properties
Single-visit deep cleans without ongoing service
Cleanrooms (ISO-classified)
Hazardous waste handling
Full Terms
Service Agreement Details
Click each section to expand the full terms.
1. Service Agreement
Scope of services and service area coverage
1. Service Agreement
Scope of services and service area coverage
- Services include commercial janitorial, porter, and specialty cleaning solutions for offices, medical practices, and life sciences support areas.
- We proudly serve Western Massachusetts and Northern Connecticut from our West Springfield headquarters.
- We exclusively serve business and institutional locations; residential properties are outside the scope of these Terms.
2. Client Responsibilities
Access, safety disclosure, and payment obligations
2. Client Responsibilities
Access, safety disclosure, and payment obligations
- Provide secure access to facilities, including keys, access cards, alarm codes, and any onboarding procedures for after-hours entry.
- Ensure work areas are reasonably free of clutter so Cleaning Specialists can safely perform assigned tasks.
- Disclose known hazards (e.g., chemicals, equipment, biohazards) prior to service start and notify us of changes promptly.
- Pay invoices within agreed terms and notify us within five (5) business days of any billing disputes.
Important: Failure to disclose hazards may affect our ability to provide services and could impact liability coverage.
3. Service Specifications
Quality standards, scheduling, and supplies
3. Service Specifications
Quality standards, scheduling, and supplies
- We follow documented quality standards aligned with OSHA, CDC, and industry best practices.
- Client schedules (daily or weekly recurring) are established during onboarding. Changes require at least two (2) business days' notice when possible.
- Unless otherwise stated in the proposal, Anderson Cleaning supplies labor, equipment, and standard cleaning products. Specialty consumables can be provided at cost or stocked by the Client.
- Special requests outside the defined scope should be submitted to your Account Manager for approval and pricing before work begins.
4. Pricing & Payment
Quote validity, invoicing, and late fees
4. Pricing & Payment
Quote validity, invoicing, and late fees
Quote Validity
30 days
Payment Terms
Net 30
Late Fee
1.5% monthly
Price Change Notice
15 days
- Quotes remain valid for thirty (30) days unless otherwise stated in writing.
- Invoices are due Net 30 from the service date or invoice date, whichever occurs first.
- Late payments may incur a 1.5% monthly finance charge (or the maximum allowed by law) plus any collection costs.
- We reserve the right to adjust pricing with fifteen (15) days' notice to reflect changes in scope, chemicals, labor costs, or regulatory requirements.
5. Insurance & Liability
Coverage limits and indemnification
5. Insurance & Liability
Coverage limits and indemnification
We maintain comprehensive general liability coverage and workers' compensation coverage for our team.
- We maintain comprehensive general liability coverage and workers' compensation coverage for our team.
- Our liability for property damage is limited to direct damages caused by proven negligence and will not exceed the fees paid for the impacted month.
- Client agrees to indemnify and hold Anderson Cleaning harmless against claims arising from Client-provided equipment, chemicals, or hazardous conditions that were not disclosed.
6. Cancellation Policy
Notice requirements and termination terms
6. Cancellation Policy
Notice requirements and termination terms
Routine Visit Cancellation
24 hours notice
Contract Termination
30 days written notice
- Routine visits must be canceled or rescheduled at least twenty-four (24) hours in advance to avoid being billed in full.
- Emergency services requested by the Client may carry premium rates disclosed prior to dispatch.
- Either party may terminate ongoing agreements with thirty (30) days' written notice. Outstanding invoices remain due upon termination.
7. Dispute Resolution
Mediation and jurisdiction
7. Dispute Resolution
Mediation and jurisdiction
- The parties will attempt in good faith to resolve disputes through their respective account representatives.
- Unresolved disputes proceed to mediation in Hampden County, Massachusetts, prior to litigation.
- If litigation becomes necessary, venue and jurisdiction reside with the state or federal courts located in Massachusetts. The prevailing party is entitled to recover reasonable attorney fees and costs.
8. Contact
Questions about these terms
8. Contact
Questions about these terms
- Questions about these Terms should be directed to:
Anderson Cleaning
Contracts Email: contracts@andersoncleaning.com
Phone: (413) 306-5053
Ready to Get Started?
Request a proposal and we'll walk you through our service agreement during your consultation.
Request ProposalQuestions? Contact contracts@andersoncleaning.com