Terms of Service

1. Service Agreement

• Services include commercial janitorial, porter, and specialty cleaning solutions for offices, medical practices, schools, retail, and industrial facilities.
• Our service radius covers Western Massachusetts and Northern Connecticut within approximately 100 miles of West Springfield, MA.
• We exclusively serve business and institutional locations; residential properties are outside the scope of these Terms.

2. Client Responsibilities

• Provide secure access to facilities, including keys, access cards, alarm codes, and any onboarding procedures for after-hours entry.
• Ensure work areas are reasonably free of clutter so technicians can safely perform assigned tasks.
• Disclose known hazards (e.g., chemicals, equipment, biohazards) prior to service start and notify us of changes promptly.
• Pay invoices within agreed terms and notify us within five (5) business days of any billing disputes.

3. Service Specifications

• We follow documented quality standards aligned with OSHA, CDC, and industry best practices.
• Client schedules (daily, weekly, or project-based) are established during onboarding. Changes require at least two (2) business days' notice when possible.
• Unless otherwise stated in the proposal, Anderson Cleaning Company supplies labor, equipment, and standard cleaning products. Specialty consumables can be provided at cost or stocked by the Client.
• Special requests outside the defined scope should be submitted through the client portal or account manager for approval and pricing before work begins.

4. Pricing & Payment

• Quotes remain valid for thirty (30) days unless otherwise stated in writing.
• Invoices are due Net 30 from the service date or invoice date, whichever occurs first.
• Late payments may incur a 1.5% monthly finance charge (or the maximum allowed by law) plus any collection costs.
• We reserve the right to adjust pricing with fifteen (15) days’ notice to reflect changes in scope, chemicals, labor costs, or regulatory requirements.

5. Insurance & Liability

• We maintain comprehensive general liability coverage and workers’ compensation insurance for all W-2 employees.
• Our liability for property damage is limited to direct damages caused by proven negligence and will not exceed the fees paid for the impacted month.
• Client agrees to indemnify and hold Anderson Cleaning Company harmless against claims arising from Client-provided equipment, chemicals, or hazardous conditions that were not disclosed.

6. Cancellation Policy

• Routine visits must be canceled or rescheduled at least twenty-four (24) hours in advance to avoid being billed in full.
• Emergency services requested by the Client may carry premium rates disclosed prior to dispatch.
• Either party may terminate ongoing agreements with thirty (30) days’ written notice. Outstanding invoices remain due upon termination.

7. Dispute Resolution

• The parties will attempt in good faith to resolve disputes through their respective account representatives.
• Unresolved disputes proceed to mediation in Hampden County, Massachusetts, prior to litigation.
• If litigation becomes necessary, venue and jurisdiction reside with the state or federal courts located in Massachusetts. The prevailing party is entitled to recover reasonable attorney fees and costs.

Contact

Questions about these Terms should be directed to contracts@andersoncleaning.com or (413) 306-5053.