How to Evaluate a Commercial Cleaning Company
Most checklists miss what fails during audits, staffing gaps, and high-traffic weeks. This scorecard focuses on the systems that hold: routines, supervision, documentation, and consistency.
From Anderson Gomes
Anderson Gomes
President & CEO • Est. 2007
“The best cleaning company is the one with routines, supervision, and documentation that hold up on your hardest week.”
Operational Snapshot
Routines, logs, inspections, escalation—shared clearly by email (no software access required).
Inspection Cadence
Weekly supervisor review + monthly quality inspection.
Supervision Model
Site Supervisor assigned to your facility.
Escalation Path
Issue acknowledgement + documented resolution.
Supply Controls
Inventory cadence + organized staging.
Task Documentation
Checklist completion logged per visit.
Follow-Through
Close-the-loop on every reported issue.
Why This Scorecard Exists
Your cleaning company has access to your entire facility, often after hours. Beyond cleanliness, you're trusting them with security, professionalism, and your company's reputation. This scorecard helps you evaluate what actually matters: the systems and accountability structures that deliver consistent results week after week.
What to Evaluate
1. Define Your Risk Profile
- High-touch areas that need frequent attention
- Sensitive spaces with documentation requirements
- Traffic patterns and peak usage times
- Industry-specific compliance considerations
2. Verify Operating Consistency
- Same team assigned to your facility (not rotating crews)
- Supervisor oversight with documented check-ins
- Coverage plans for absences and transitions
- Clear handoff procedures when staffing changes
3. Documentation Expectations
- Inspection logs with timestamps and areas covered
- Issue tracking from report to resolution
- Follow-through confirmation on escalated items
- Records available upon request (not requiring portal access)
4. Communication Standards
- Acknowledgement timeframe for reported issues
- Escalation path when standard process doesn't resolve
- Regular quality review cadence with your team
- Single point of contact for day-to-day needs
5. Scope Clarity
- What's included vs. excluded (no assumptions)
- How scope changes are handled and priced
- Specialty services and how they're accessed
- After-hours and emergency protocols
6. Pricing Transparency
- Clear breakdown of recurring costs
- How add-ons and one-time requests are priced
- No hidden fees or surprise scope creep
- Payment terms and billing cadence
Questions to Ask Any Vendor
Print this list. Use it on every vendor call.
Red Flags to Watch For
Service Model: Clear Gates
We start with a core plan so your standard stays consistent.
Core Services
- Day Porter — On-site facility upkeep
- Recurring Janitorial — Scheduled cleaning
Commercial only. Recurring only.
Minimum 3 days/week per site.
Specialty Services
- Supply Management (monthly inventory + staging)
- Emergency Cleaning Response
- Carpet Cleaning (truck-mounted)
- Hard Floor Care (strip, wax, polish)
- Window Cleaning (up to 3rd floor)
- Light Post-Construction Cleaning
Specialty services unlock once your baseline is established.
Is This Right for Your Facility?
We're a Fit For
- ✓Behavioral health clinics
- ✓Medical offices & outpatient admin spaces
- ✓Healthcare-adjacent professional facilities
- ✓Corporate offices (law, insurance, finance)
- ✓Life sciences support spaces
Not a Fit For
- ✗Residential homes
- ✗Restaurants / food service
- ✗Retail storefronts
- ✗Salons / personal care
- ✗Heavy industrial (grease/oil-intensive)
Ready to Evaluate Options—and Lock in a Consistent Standard?
Get a digital-first proposal with clear scope and calm onboarding. We'll walk your site and build a scope that fits.
Serving Western MA & Northern CT Since 2007
Commercial facilities with recurring cleaning needs.
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