Law Firm Increases Employee Satisfaction by 32%
The Challenge
Poor office presentation damaging professional image and employee morale
Harrington & Associates is a prestigious law firm serving corporate clients across New England. Their Springfield headquarters occupies three floors of a downtown office building, with conference rooms, private offices, a law library, and client reception areas that see dozens of visitors daily.
Despite charging premium rates, the firm's office appearance was undermining their professional image. Carpets showed visible stains and traffic patterns. Dust accumulated on conference room tables between cleanings. Restrooms frequently ran out of supplies during business hours. Client-facing areas looked tired and unkempt.
- Visible carpet stains and wear patterns in high-traffic areas
- Dust and debris on conference tables and shared workspaces
- Inconsistent restroom supply management
- Previous contractor frequently missed scheduled visits
- Client comments about office appearance
- Employee satisfaction survey: 64% dissatisfied with cleanliness
- Professional image not matching premium service positioning
Key Problem
32%
Poor office presentation damaging professional image and employee...
Our Solution
Anderson Cleaning designed a comprehensive commercial office cleaning program tailored to the law firm's needs and schedule. We established a nightly cleaning routine from 6:00 PM to 10:00 PM, after attorneys and staff depart, ensuring zero disruption to billable hours.
Our team implemented a "white glove" standard for all client-facing areas. Conference rooms are detail-cleaned after each use, not just at night. Reception areas receive multiple daily check-ins to ensure they remain pristine throughout business hours. We installed a restroom monitoring system with scheduled checks every 2 hours to maintain supplies and cleanliness.
Services Implemented
- Nightly office cleaning (5 nights per week)
- Conference room turnover service
- Daily reception area maintenance
- Restroom monitoring system (checks every 2 hours during business)
- Carpet care program (monthly extraction, quarterly deep cleaning)
- Supply management and restocking
- Weekly account manager walk-throughs
- Digital checklist and reporting system
Implementation
Full program launch with trained staff and customized protocols
The Results
32% increase in workplace satisfaction scores
- Eliminated all client comments about office appearance
- Improved employee retention, particularly among support staff
- Conference rooms are always presentation-ready
- Restroom supply stockouts reduced to zero
- Firm can now host client events without pre-event cleaning prep
Key Achievement
32%
Increase in satisfaction
Employee workplace satisfaction improved from 36% to 68% satisfied
Additional Results
"The transformation has been remarkable. Our office now reflects the level of professionalism our clients expect. More importantly, our team takes pride in their workplace again. Anderson Cleaning doesn't just clean—they understand that our office is part of our brand."
James Harrington
Managing Partner
Harrington & Associates Law
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