Medical Office Complex Reduces Sick Days by 40%
Published September 15, 2024
Client Overview
Client
Springfield Family Medicine
Location
Springfield, MA
Facility Size
15,000 sq ft
Employees
45
The Challenge
High employee sick rates and inconsistent cleaning quality
Springfield Family Medicine was experiencing employee sick days 30% above the healthcare industry average. With 45 staff members across nursing, reception, and administrative roles, unexpected absences were disrupting patient care and forcing expensive temporary staffing solutions.
Their previous cleaning contractor provided inconsistent service quality. High-touch surfaces like door handles, light switches, and medical equipment were often missed. The practice had no documented cleaning protocols, making it impossible to verify what was actually being cleaned each night.
A routine OSHA inspection revealed multiple deficiencies in their sanitation procedures. While not severe enough to halt operations, these findings damaged the practice's reputation and created anxiety among staff about workplace safety. Patient satisfaction scores were declining, with several online reviews mentioning concerns about cleanliness in waiting areas.
The practice needed a solution that would not only improve cleaning quality but also provide documentation for regulatory compliance and measurably improve employee health outcomes.
Key Pain Points
- Employee sick days 30% above healthcare industry average
- Patient complaints about cleanliness in waiting areas and restrooms
- Failed multiple OSHA inspection checklist items
- No documented cleaning protocols or verification systems
- Inconsistent quality from previous contractor
- High-touch surfaces frequently missed during cleaning
Our Solution
Anderson Cleaning Company implemented a comprehensive medical facility cleaning program designed specifically for healthcare environments. We began with a detailed facility assessment, identifying all high-risk areas and high-touch surfaces that required special attention.
Our team developed custom Standard Operating Procedures (SOPs) that exceeded CDC and OSHA requirements. These included EPA-registered hospital-grade disinfectants, color-coded microfiber systems to prevent cross-contamination, and documented cleaning schedules for every area of the practice.
We assigned a dedicated 3-person team who received specialized training in healthcare cleaning protocols, including proper PPE usage, bloodborne pathogen awareness, and medical waste handling. The same team works the facility every night, building familiarity with the space and accountability for results.
To ensure compliance and quality, we implemented a digital verification system. Each cleaning task is logged in real-time via mobile devices, creating an auditable record. Our supervisor conducts weekly quality audits using ATP testing to verify surface cleanliness at a microbial level.
Services Implemented
- Daily medical facility cleaning with CDC-compliant protocols
- EPA-registered hospital-grade disinfection
- High-touch surface sanitization (multiple times daily)
- Exam room turnover cleaning
- Medical waste handling and removal
- Digital quality verification system
- Weekly ATP testing and quality audits
Timeline
7 days from initial consultation to full implementation
The Results
"Anderson Cleaning Company transformed our practice. The attention to detail and consistent quality have made a measurable difference in both employee health and patient satisfaction. Having documented cleaning protocols has been invaluable for regulatory compliance."
Additional Outcomes
- Eliminated patient complaints about cleanliness
- Reduced temporary staffing costs by $18,000 annually
- Improved staff morale and workplace safety perception
- Achieved 5-star Google rating for facility cleanliness
Ready for Similar Results?
Let's discuss how Anderson Cleaning Company can solve your facility's challenges and deliver measurable results.