The Anderson Standard

Onboarding that builds an
inspection-ready standard.

A structured 5-step process refined over 18+ years. Predictable scope. Documented routines. Supervised execution. No surprises.

Anderson Gomes, Founder
From Anderson Gomes

“We built this process so every new client knows exactly what to expect. No call center. No rotating crews. Just a local team with corporate-grade discipline, operating the same way since 2007.”

Anderson Gomes
Founder & CEO

Operational Snapshot

What documented operations look like for our clients. No login required.

Documentation is shared by email. No portal required.

sample

Inspection Log

All zones verified 12/23
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Supervisor Sign-off

J. Martinez • 6:45 PM
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Escalation Note

Light bulb reported → resolved
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Key/Access Control

Entry logged • Exit confirmed
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Floor Care Cadence

Next strip/wax: Jan 15
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Supply Status

Restocked Dec 20

Your Onboarding Path

Every new client follows this proven process. No shortcuts, no surprises.

1

Discovery Call

15-30 minutes

We start with a brief conversation to understand your facility, challenges, and expectations. No sales pressure—just questions to determine if we are the right fit.

Confirm your facility type qualifies (commercial only)
Understand your current pain points
Explain our 3-day minimum requirement
Schedule site walkthrough if aligned
2

Site Walkthrough

45-60 minutes

Our Operations Manager visits your facility in person. We document square footage, high-traffic zones, specialty areas, and any compliance requirements.

Measure and photograph all areas
Identify access points and security protocols
Note specialty surfaces and equipment needs
Discuss scheduling preferences
3

Custom Proposal

Within 5 business days

You receive a detailed scope of work with transparent pricing. No hidden fees, no surprises. We break down exactly what is included at each service frequency.

Itemized scope of work document
Clear pricing with no hidden costs
Recommended service frequency
Insurance certificates upon request
4

Team Assignment

Before first service

We assign a dedicated cleaning team to your facility. The same faces, every visit. Your team receives site-specific training before their first shift.

Dedicated team introduction
Site-specific SOP training
Key/access credential handoff
Emergency contact exchange
5

Quality Assurance

Ongoing

After your first week, your Account Manager checks in to review performance. We conduct regular inspections and adjust as needed to maintain the Anderson Standard.

7-day follow-up call
Monthly quality inspections
Documentation shared by email
Direct line to management

Start With the Core

Required for all new clients

Day Porter

On-site presence during business hours for real-time facility support.

Recurring Janitorial

Scheduled cleaning with the same dedicated team, every visit.

Minimum: 3 Days/Week

We start with a core plan so your standard stays consistent. Multi-site exceptions available when one location is 3+ days/week.

Specialty Unlock

Active Clients Only

Specialty services unlock once your baseline is established. This ensures we maintain quality and can coordinate scheduling effectively.

Supply Management

Monthly inventory + delivery + staging

Emergency Response

Rapid response when safe access is available

Carpet Cleaning

Truck-mounted hot water extraction

Hard Floor Care

Strip & wax, scrub, polish, burnish

Window Cleaning

Up to 3rd floor with water-fed pole system

Light Post-Construction

Final clean only (no rough cleaning or debris hauling)

Is Your Facility a Fit?

We specialize in commercial facilities that require consistent, supervised cleaning. Here's where we do our best work—and where we don't.

Best Fit

  • Medical offices and outpatient clinics
  • Behavioral health and counseling centers
  • Corporate offices and professional services
  • Life sciences and pharma support spaces
  • Healthcare admin and support facilities

Not a Fit

  • Residential homes or apartment units
  • Restaurants and commercial kitchens
  • Retail storefronts
  • Salons, barbershops, personal care
  • Heavy industrial (grease/oil-intensive)

What Makes Us Different

The operational details that separate professional facility services from commodity cleaning.

Same Team, Every Visit

No rotating crews. Your dedicated team knows your facility inside and out.

Site Supervisors on Staff

Direct oversight ensures accountability. Issues are flagged and addressed promptly.

Documented Operations

Timestamped inspection logs and cleaning checklists shared by email upon request.

Single Point of Contact

Your Account Manager handles everything. One call solves any problem.

Western MA + Northern CT

Ready for a proposal built for your site?

Let's align on your standard. Schedule a discovery call and we'll determine if we're the right fit for your facility.

Phone is voicemail-only. We respond within 24 hours.

Fully Insured • Bonded • Workers' Compensation Coverage

Anderson Cleaning | How Onboarding Works – The Anderson Standard