The Anderson Standard

Onboarding that builds an
inspection-ready standard.

A structured 5-step process shaped by regional service since 2007. Predictable scope. Documented routines. Supervised execution. No surprises.

From Anderson Gomes

“We built this process so every new client knows exactly what to expect. No call center. No rotating crews. Just a local team with corporate-grade discipline, operating the same way since 2007.”

Anderson Gomes
Founder & CEO

Operational Snapshot

What documented operations look like for our clients. No login required.

Documentation is shared by email. No portal required.

sample

Inspection Log

All zones verified 12/23
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Supervisor Sign-off

J. Martinez • 6:45 PM
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Escalation Note

Light bulb reported → resolved
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Key/Access Control

Entry logged • Exit confirmed
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Floor Care Cadence

Next strip/wax: Jan 15
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Supply Status

Restocked Dec 20

Your Onboarding Path

Every new client follows this proven process. No shortcuts, no surprises.

1

Discovery Call

15-30 minutes

We start with a brief conversation to understand your facility, challenges, and expectations. No sales pressure—just questions to determine if we are the right fit.

Confirm your facility type qualifies (commercial only)
Understand your current pain points
Explain our 3-day minimum requirement
Schedule site walkthrough if aligned
2

Site Walkthrough

45-60 minutes

Our Operations Manager visits your facility in person. We document square footage, high-traffic zones, specialty areas, and any compliance requirements.

Measure and photograph all areas
Identify access points and security protocols
Note specialty surfaces and equipment needs
Discuss scheduling preferences
3

Custom Proposal

Following walkthrough

You receive a detailed scope of work with transparent pricing. No hidden fees, no surprises. We break down exactly what is included at each service frequency.

Itemized scope of work document
Clear pricing with no hidden costs
Recommended service frequency
Certificates of insurance and workers’ compensation documentation are available during contracting.
4

Team Assignment

Before first service

We assign a dedicated primary team and trained backup coverage. Assigned staff receive site-specific instruction before their first shift at your facility.

Dedicated team introduction
Site-specific SOP training
Key/access credential handoff
Emergency contact exchange
5

Quality Assurance

Ongoing

Regional leadership confirms the account contact and quality-review schedule during onboarding. Reviews and adjustments follow the approved service plan.

Agreed follow-up schedule
Contract-defined quality reviews
Documentation included in the plan
Direct access to regional leadership

Start With the Core

Required for all new clients

Day Porter

On-site presence during business hours for real-time facility support.

Recurring Janitorial

Scheduled cleaning with a consistent primary crew and trained backup coverage.

Minimum: 3 Days/Week

We start with a core plan so your standard stays consistent. Multi-site exceptions available when one location is 3+ days/week.

Specialty Unlock

Active Clients Only

Specialty services unlock once your baseline is established. This ensures we maintain quality and can coordinate scheduling effectively.

Supply Management

Monthly inventory + delivery + staging

Emergency Response

Rapid response when safe access is available

Carpet Cleaning

Truck-mounted hot water extraction

Hard Floor Care

Strip & wax, scrub, polish, burnish

Window Cleaning

Up to 3rd floor with water-fed pole system

Light Post-Construction

Final clean only (no rough cleaning or debris hauling)

Is Your Facility a Fit?

We specialize in commercial facilities that require consistent, supervised cleaning. Here's where our team is set up to deliver a consistent start.

Best Fit

  • Medical offices and outpatient clinics
  • Behavioral health and counseling centers
  • Corporate offices and professional services
  • Life sciences and pharma support spaces
  • Healthcare admin and support facilities

What Makes Us Different

The operational details that separate professional facility services from commodity cleaning.

Primary Team + Trained Backup

Your primary team learns the site; trained backup coverage follows the same standards when needed.

Site Supervisors on Staff

Direct oversight ensures accountability. Issues are flagged and addressed promptly.

Documented Operations

Cleaning and quality-review records are provided when included in the service plan.

Single Point of Contact

Regional leadership confirms who receives concerns and coordinates next steps.

Western MA + Northern CT

Ready for a proposal built for your site?

Let's align on your standard. Schedule a discovery call and we'll determine if we're the right fit for your facility.

Call us to discuss your facility and next steps.

Certificates of insurance and workers’ compensation documentation are available during contracting.